Shipping & Returns
Last updated: 4 October 2026
Shipping
Where we ship
We currently ship within Australia only.
Dispatch
Orders are packed and dispatched from Darwin within 1–2 business days (Monday to Friday, excluding NT public holidays). Once your order is on its way, we'll email you a tracking link.
Shipping costs
All orders are sent with tracking via Australia Post. Choose Standard or Express at checkout, and your shipping cost is shown before you pay.
| Your order | Standard 3–5 business days | Express 1–2 business days |
|---|---|---|
| 1 box (6 sticks) or a 4-stick pack | $13.00 | $18.00 |
| 2 boxes | $18.00 | $22.00 |
| 3 boxes | $19.00 | $22.00 |
| 4 or more boxes | Free | $22.00 |
Delivery times
Delivery times start once your order has been dispatched:
- Standard: usually 3–5 business days
- Express: usually 1–2 business days
Deliveries to regional and remote areas may take a little longer. Delivery times are estimates from Australia Post and can be affected by weather, public holidays and peak periods.
PO Boxes and Parcel Lockers
We deliver to street addresses, PO Boxes and Australia Post Parcel Lockers.
Checking your address
Please check your delivery address carefully at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we'll contact you to arrange re-sending it (a new shipping charge applies) or to refund the product price.
Changes and cancellations
Need to change or cancel your order? Email us as soon as possible. We can make changes or cancel before your order is dispatched. Once it has shipped, we're unable to change it.
Delayed or missing parcels
If your tracking hasn't updated for 5 business days, or it shows delivered but you haven't received it, please email us. We'll follow it up with Australia Post, and if your parcel is confirmed lost, we'll send a replacement or give you a full refund.
Returns & Refunds
Our 30-day guarantee
We want you to love your recovery ritual. If your first order of G2G Recovery isn't for you, email us within 30 days of delivery and we'll refund the product price. There's no need to send anything back.
The guarantee applies once per customer, to your first order, and covers the product price (not shipping).
Change of mind
Because our products are food, we're unable to accept change-of-mind returns, apart from our 30-day guarantee above.
Damaged, faulty or incorrect orders
If your order arrives damaged, faulty, past its best-before date, or isn't what you ordered, please email us as soon as possible with your order number and a photo. We'll send a replacement or give you a refund, and we'll cover any return postage if we need the item back.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your rights under the Australian Consumer Law.
How refunds work
Once your refund is approved, we'll email to confirm, and it will be credited to your original payment method within 5–10 business days. Your bank may take a little longer to show it.
Contact us
Questions about shipping or returns? Email support@g2grecovery.com with your order number and we'll help.